Privacy Policy – 0kok Keeps Your Data Safe

01 Introduction

This Privacy Policy applies to all users of the 0kok platform, including the website at 0kok.net and the 0kok mobile application. It explains how 0kok collects, stores, uses, and protects the personal information you provide when you register, deposit, play games, or interact with our support team.

By creating an account on 0kok, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with any part of this policy, please do not use the 0kok platform.

We may update this policy from time to time. The most current version will always be available at 0kok.net/privacy-policy. Significant changes will be communicated to registered users via email or an in-platform notification.

02 Data We Collect

0kok collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform.

03 How We Collect Your Data

0kok collects your personal data through the following channels:

• Direct input: Information you enter when registering an account, completing KYC verification, making a deposit, or contacting support.
• Automated collection: Technical and usage data collected automatically via cookies, server logs, and analytics tools when you browse or use the platform.
• Payment providers: Transaction confirmation data received from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
• Identity verification partners: Data returned from third-party KYC providers when we verify your identity documents.
• Referral system: Basic referral data when another 0kok player refers you to the platform.

04 How We Use Your Data

Every piece of data 0kok collects is used for a specific, legitimate purpose. We do not use your data in ways that are unrelated to providing and improving the 0kok service. The main purposes for which we use your personal data are:

• Creating and managing your 0kok player account.
• Processing deposits, withdrawals, and bonus payments accurately and securely.
• Verifying your identity to comply with anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Detecting and preventing fraud, cheating, and other prohibited activities on the platform.
• Providing customer support and resolving account disputes.
• Sending you transactional notifications such as deposit confirmations and withdrawal updates.
• Sending promotional communications if you have opted in to receive them.
• Analysing platform usage to improve game performance, user interface, and overall experience.
• Complying with legal obligations and responding to lawful requests from regulatory authorities.

We process your data on the legal bases of contractual necessity (to deliver the service you signed up for), legitimate interests (to keep the platform secure and improve it), legal obligation (to comply with applicable laws), and consent (for optional marketing communications).

05 Sharing Your Data

0kok does not sell, rent, or trade your personal data to any third party. Your data may be shared with the following categories of trusted partners only where strictly necessary:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data required to process your transactions. They operate under their own privacy policies and security standards.
• KYC and identity verification providers: Third-party services used to verify your identity documents during account verification. These providers are contractually bound to handle your data securely.
• Fraud prevention services: Specialist providers that help 0kok detect and prevent fraudulent activity, money laundering, and account abuse.
• IT and hosting providers: Cloud infrastructure and server providers that host the 0kok platform. All providers are required to maintain appropriate data security standards.
• Regulatory and law enforcement authorities: Where required by law, 0kok will share data with relevant authorities. We will always seek to notify you of such requests unless legally prohibited from doing so.

06 Data Retention

0kok retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. The specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or request deletion.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

07 Data Security

0kok takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and 0kok servers.
• AES-256 encryption for sensitive data stored in our databases.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the platform infrastructure.
• Strict access controls ensuring that only authorised 0kok staff can access personal data, and only to the extent necessary for their role.
• Continuous monitoring for suspicious activity and automated alerts for potential security incidents.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, 0kok will notify you and the relevant authorities as required by law, and will take immediate steps to contain and remediate the breach.

08 Cookies and Tracking

0kok uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. The types of cookies used by 0kok are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These help us show you offers that are relevant to your gaming activity.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 0kok, but some features may not work as smoothly. Note that clearing cookies will log you out of your current session.

09 Your Privacy Rights

As a 0kok player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the specific request:

• Right of access: You can request a copy of all personal data 0kok holds about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: You can request that we delete your personal data, subject to legal retention requirements.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing), you can withdraw it at any time without affecting the lawfulness of prior processing.
• Right to object: You can object to processing based on legitimate interests, including profiling for direct marketing.

We will respond to all valid data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Minors and Under-18 Protection

0kok is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the 0kok platform.

If 0kok becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all data will be deleted, and any funds in the account will be handled in accordance with our Terms and Conditions and applicable law.

If you are a parent or guardian and believe your child has registered on 0kok, please contact us immediately at [email protected] so we can take appropriate action without delay.

11 Changes to This Privacy Policy

0kok may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.

For material changes — those that significantly affect how we use your data or your rights — we will notify registered players via email or an in-platform notification at least 14 days before the changes take effect. Your continued use of 0kok after the effective date of any update constitutes acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any concerns about a change to this policy, please contact our support team before the change takes effect.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 0kok handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week via live chat on the platform, and we aim to respond to all email enquiries within 24 hours.

You can reach us at: [email protected]

For data rights requests specifically — such as access, deletion, or portability — please include your registered account phone number or email address in your message so we can locate your records and process your request efficiently.