0kok FAQ — Your Questions,
Answered Clearly

Creating a 0kok account is free and takes under two minutes. Click the Register button at the top of any page, enter your Bangladesh mobile number, choose a password, and confirm your number via the OTP sent to your phone. Once verified, your account is active and ready to deposit. No documents are required to register — you only need to verify your identity when you make your first withdrawal above a certain threshold.

Yes. All 0kok games and services are strictly for players aged 18 and above. By registering an account, you confirm that you meet the minimum age requirement in your jurisdiction. 0kok reserves the right to request age verification documents at any time and to suspend accounts where the age requirement is not met.

No. Each player is allowed only one 0kok account. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being permanently suspended and any balances being forfeited. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the Login page and click Forgot Password. Enter the mobile number linked to your account and you will receive an OTP. Enter the OTP, set a new password, and you are back in. If you no longer have access to the registered mobile number, contact our support team at [email protected] for manual account recovery.

You can update most account details — including your display name and email address — from the Account Settings section after logging in. To change your registered mobile number, you will need to contact support as this requires identity verification to protect your account security.

0kok currently accepts deposits via:

• bKash — Bangladesh's most widely used mobile wallet
• Nagad — Fast and widely available across Bangladesh
• Rocket — Dutch-Bangla Bank's mobile banking service

All transactions are processed in BDT. There are no currency conversion fees and no hidden charges on deposits.

The minimum deposit at 0kok is ৳100 BDT. This low threshold means you can try out any game in the lobby without committing a large amount upfront. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.

Deposits via bKash, Nagad, and Rocket are credited to your 0kok balance instantly in real time. There is no manual approval step for standard deposits. If your balance has not updated within five minutes of completing a payment, take a screenshot of your payment confirmation and contact support at [email protected] — we will resolve it quickly.

0kok does not charge any fees on deposits. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges. Check your wallet app for their current fee schedule. The amount credited to your 0kok account will be the net amount received after any wallet provider fees.

This can occasionally happen due to network timeouts between your wallet provider and our payment system. In most cases, the transaction is automatically reversed to your wallet within 24 hours. If the funds have not been returned or credited after 24 hours, contact us at [email protected] with your wallet transaction ID and the date and time of the payment. We will investigate and resolve it as a priority.

Log in to your account, go to the Withdraw section, enter the amount you want to withdraw, and select your preferred wallet — bKash, Nagad, or Rocket. Confirm the withdrawal and the funds will be sent to your registered wallet number. Make sure the wallet number you enter matches the one registered to your 0kok account to avoid delays.

Most 0kok withdrawals are processed within a few minutes during normal business hours. During peak periods or for larger amounts, processing may take up to a few hours. Withdrawals are not processed on public holidays in Bangladesh. If your withdrawal has been pending for more than 24 hours, contact support with your withdrawal reference number.

The minimum withdrawal amount at 0kok is ৳200 BDT. There is no maximum withdrawal limit for standard accounts, though very large withdrawals may require identity verification before processing. This is a standard security measure to protect your funds.

Withdrawals can be declined for several reasons:

• Your account has not completed identity verification
• The withdrawal amount exceeds your available balance
• Active bonus wagering requirements have not been met
• The wallet number entered does not match your registered details
• A security review has been triggered on your account

If your withdrawal was declined and you are unsure why, contact support at [email protected] with your account details and we will explain the specific reason.

The 0kok game hall currently features six flagship titles:

• Monster Triple — 3-reel slot with wild multipliers up to 500x
• Fishing Kui Li — Multiplayer shooting fishing game
• Dragon Tiger Luck — Fast live card game, results in under 30 seconds
• Bingo — Classic number-matching bingo with multiple rooms
• Crash Goal — Multiplier crash game, cash out before it drops
• Jurassic Kingdom — High-volatility slot with dinosaur wilds and expanding reels

All games are available 24 hours a day, 7 days a week, and are fully playable on mobile.

Yes. Every 0kok game uses a certified Random Number Generator (RNG) that has been independently tested and verified. The RNG produces statistically random outcomes that cannot be predicted or influenced by the platform, other players, or any external party. The RTP (Return to Player) percentages published for each game are calculated over millions of simulated rounds and represent the theoretical long-term return — individual session results will vary.

RTP stands for Return to Player. It is a percentage that represents how much of the total money wagered on a game is paid back to players over a very large number of rounds. For example, a game with 96.5% RTP will theoretically return ৳96.50 for every ৳100 wagered over millions of rounds. It does not mean you will get back 96.5% of your money in any single session — short-term results can vary significantly in either direction. Higher RTP generally means better long-term value for players.

Minimum bet amounts vary by game, but most 0kok games allow you to start from as little as ৳1–৳5 BDT per round. The exact minimum and maximum bet for each game is displayed clearly on the game screen before you start playing. This makes it easy to manage your budget regardless of how much you have deposited.

Some 0kok games offer a demo or practice mode that lets you try the game mechanics without wagering real BDT. Check the individual game page to see if a demo mode is available. Playing in demo mode is a great way to understand the rules, paytable, and bonus features before committing real money.

0kok offers a welcome bonus for new players on their first deposit. The bonus is credited directly to your account and is usable on the games specified in the promotion. The exact bonus amount and terms are displayed on the registration and deposit pages. Always read the bonus terms before claiming to understand any wagering requirements that apply.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain total amount before bonus funds can be converted to withdrawable cash. For example, a ৳500 bonus with a 10x wagering requirement means you need to place a total of ৳5,000 in bets before you can withdraw the bonus winnings. The wagering progress is tracked automatically in your account. Not all 0kok bonuses carry wagering requirements — check the specific promotion terms for details.

Cashback offers at 0kok are typically credited automatically to your account at the end of the qualifying period — usually weekly. You do not need to manually claim them. The cashback percentage and qualifying games are specified in each promotion. Cashback is calculated on net losses during the qualifying period and credited as bonus funds or real cash depending on the specific offer.

First, check that you have met all the conditions required to trigger the bonus — such as minimum deposit amount or using a specific payment method. If you have met all conditions and the bonus has still not appeared after 30 minutes, contact support at [email protected] with your account details and the name of the promotion. We will check and credit it manually if it was missed due to a system issue.

0kok uses industry-standard SSL encryption on all data transmitted between your device and our servers. Your financial information is never stored in plain text. Payment processing is handled through secure, verified payment gateways. We do not share your personal data with third parties except as required by law or as described in our Privacy Policy.

0kok is committed to responsible gaming. We offer several tools to help you stay in control:

• Deposit limits — Set daily, weekly, or monthly deposit caps
• Session time reminders — Get notified after a set period of play
• Self-exclusion — Temporarily or permanently close your account
• Reality checks — Regular pop-up reminders of time and money spent

Visit our Responsible Gaming page for full details and to activate any of these tools.

If you suspect unauthorised access to your 0kok account, change your password immediately via the login page and contact our support team at [email protected] right away. We can temporarily lock your account while we investigate. Never share your password or OTP codes with anyone — 0kok staff will never ask for your password.

Yes. The 0kok app is available for both Android and iOS devices. You can find download instructions and the direct APK link on our App page. The app is optimised for the devices most commonly used across Bangladesh and works well on both 3G and 4G connections. All games, deposits, and withdrawals are fully available through the app.

Yes. All 0kok games are fully playable in your mobile browser without downloading anything. Simply visit 0kok.net on your phone's browser, log in, and start playing. The mobile browser version is responsive and works on Chrome, Firefox, and the default browsers on Android and iOS devices.

Slow loading is usually caused by a weak internet connection. Try the following:

• Switch from Wi-Fi to mobile data or vice versa
• Close other apps running in the background
• Clear your browser cache or app cache
• Restart your phone and try again

0kok games are optimised for 3G and 4G connections across Bangladesh. If loading issues persist on a strong connection, contact support and let us know your device model and browser version.

The 0kok app supports Android 6.0 and above and iOS 12 and above. The browser version works on any device with a modern browser regardless of OS version. If you are using an older device and experiencing issues, the browser version is generally more compatible than the native app.